Staffing

Clinical team members are proficient in referral response and evaluation, case start, donor management, and allocation. They provide assistance during organ recovery,

transportation, and follow up post-transfer. Our team members execute our e3 philosophy while communicating and coordinating all aspects of a case assignment. Detailed qualifications include, but are not necessarily limited to, the following…

• Responding to all donor referrals promptly and appropriately by telephone and/or on-site according to OPO policies and procedures.
• Obtaining accurate medical information for evaluation of potential organ donors according to OPO, UNOS, and CDC guidelines
• Collaborating with ICU staff, AOC (Administrator on Call), CMO (Chief Medical Officer), and all others team members according to OPO protocols to establish donor management objectives.
• Compliance with procedures established by OPOs for completing referrals and disposition of data.
• Conducting ongoing assessment and executing appropriate interventions in accordance with OPO donor management protocols to optimize organ function in preparation for allocation.
• Collaborating with OPO staff in the allocation of all organs according to OPO standard operating procedures and UNOS allocation policies.
• Coordinating the logistical transportation of recovery teams.
• Collaborating with coroners, Justices of the Peace, tissue recovery agencies and medical/nursing personnel, as necessary.
• Verifying that all medical and legal documentation is completed according to OPO, UNOS, and CDC guidelines.

Family care team members have extensive experience with all aspects of nurturing grieving families. They are dedicated champions of organ donation who execute our e3 philosophy with compassion and respect. Detailed qualifications include, but are not necessarily limited to, the following…

• They serve as a subject matter expert on the process of organ donation and recovery.
• They nurture grieving families while advocating for hospital partners, potential donor, and donor families, as well as transplant recipients.
• They obtain authorization for organ donation, complete patient history interviews, and refer donor families to appropriate internal and external resources.
• Most importantly, as a guest in partnering hospitals, they understand the value of collaboration in establishing and maintaining healthy relationships with hospital partners.
• They work in unison with the palliative care team to assess family dynamics and identify opportunities to support the needs of both the primary care team, as well as the prospective family

Organ Referral team members have a critical role in the day to day operations of our partnering OPOs. They understand that, as first responders, they are responsible for establishing a healthy rapport with those involved in the care of the patient and family. They respond to donor referrals, evaluate suitability, follow hospital care plans, and collaborate with hospital partners and the AOC (Administrator on Call) daily. They execute our e3 philosophy to assure an optimal and timely transition to end of life discussions. Detailed qualifications include, but are not necessarily limited to, the following…

• Conducting chart reviews to determine medical suitability, as well as understanding and maintaining accurate documentation of donor information in the OPO EMR (Electronic Medical Record).
• Assessing hemodynamic stability and developing strategies in conjunction with the primary care team to maintain organ function.
• Collaborating with Attending Physicians and ancillary hospital staff to develop a plan for OPO involvement when brain death testing is planned and/or family is considering withdrawal of support on eligible DCD candidates.
• Following referrals onsite or by phone as determined by the Administrator on Call.
• Educating hospital staff on the OPO referral process and updating the AOC throughout the course of admission as deemed appropriate by the patient’s treatment course and OPO standard operating procedures.
• Assisting with the initiation of cases post-authorization by performing donor physical assessments as well as procuring, packaging, labeling, and sending initial blood specimens for tissue typing and infectious disease testing.

Surgical team members are proficient in all aspects of organ recovery. They play a vital role in facilitating organ and tissue donation and transplantation.

They are responsible for ensuring that all aspects of surgical organ recovery are performed to optimal levels. They adhere to job-specific SOPs and execute our e3 philosophy to ensure quality outcomes. Detailed qualifications include, but are not necessarily limited to, the following…

• Providing surgical assistance to recovery surgeon(s) and transplant coordinators including first assist role during abdominal and cardiothoracic organ recoveries.
• Ensuring all aspects of surgical organ recovery are performed to optimal levels without surgical errors and that mandatory and job-specific SOPs are followed by staff to ensure quality outcomes.
• Working collaboratively with clinical staff to ensure proficiency of recovery staff assisting the OPO with kidney perfusion.
• Maintaining stocking and preparation of supplies necessary for self-contained organ recovery operations.
• Providing surgical assistance for independent recovery of organs and tissues for research and medical therapy purposes.

Tissue recovery team members are proficient in all aspects of tissue recovery. They consistently execute our e3 philosophy while communicating and coordinating the tissue recovery process from start to finish. Detailed qualifications include, but are not necessarily limited to, the following…

• Performing recovery of tissue(s) for transplant and/or research in accordance with standard operating procedures.
• Following, interpreting, and implementing all applicable standard operating procedures, regulations, and policies to ensure compliance.
• Supervising the tissue recovery process to ensure safety and compliance with all applicable standard operating procedures, regulations, and policies.
• Competency in the recovery of tissues, including musculoskeletal, skin, cornea, cardiovascular, and other specialized tissues.
• Procuring, packaging, and shipping tissue post-recovery.
• Accurately and thoroughly documenting recovery details to ensure safety.
• Showing respect for the donor and donor family through postmortem patient care.
• Communicating clearly with other agencies and departments while maintaining patient confidentiality.

Intake overflow team members apply our e3 philosophy while working remotely to support OPOs during times when activity exceeds the ability of intake coordinators to provide efficient and timely responses to organ and tissue referrals. Detailed qualifications include, but are not necessarily limited to, the following…

• Providing consistent and timely call center support for hospitals, donor families, and other transplant personnel in all potential donor situations.
• Referring potential tissue donors to tissue processors for screening.
• Obtaining authorization for tissue donation, completing patient history interviews, and referring donor families to appropriate internal and external resources
• Triaging new organ referrals, obtaining clinical information to determine medical suitability, assessing hemodynamic stability and initiating communication with the attending physician and/or hospital staff to maintain stability and potential organ viability until a referral response coordinator can be dispatched.
• Dispatching and communicating referral details to Clinical Coordinators and other on call transplant professionals as needed.

Organ allocation team members apply the e3 philosophy while working remotely to support OPOs in all circumstances requiring assistance with organ allocation; most notably when the acuity of a donor requires aggressive donor management and expedited organ placement. Detailed qualifications include, but are not necessarily limited to, the following…

• Allocation in accordance with standard operating procedures and UNOS policy.
• Coordinating transportation of OPO personnel and recovery teams as needed.
• Communicating with both tissue department staff and other tissue teams throughout the donor process as needed.
• Accurately maintaining donor information and charting.

Organ offer triage team members apply our e3 philosophy while supporting our partnering transplant programs with organ offer triage. This service creates a simple solution to burdensome interruptions from organ offers that do not meet suitability criteria. Our team has experience in transplantation as well as a working knowledge of the UNET allocation system and OPTN policy. You can utilize this service PRN or as a full-time solution. Our 8 hour, 12 hour, and 24 hour shifts allow programs to customize their own solutions. Detailed qualifications include, but are not necessarily limited to, the following…

• Demonstrating proficiency through knowledge of UNET functionality.
• Understanding and operating in compliance with OPTN policies and Program SOPs.
• Responding in a timely manner to all notifications.
• Applying pre-established program-specific exclusionary criteria to triage offers.
• Qualifying eligible primary organ offers with the corresponding Transplant Surgeon.
• Notifying associated transplant coordinators about qualified offers to proceed with recipient follow-up and screening.
• Documenting and distributing relevant details in a pre-established report template for seamless communication during recipient screening.
• Communicating with allocation coordinators to provide status updates on recipient screening, as well as addressing specific requests (virtual XM, requests for blood, etc).
• Coordinating transportation for recovery personnel as needed